Terms and Conditions

Please read our Terms and conditions below.

T e r m s & C o n d i t i o n s -
A c c o m m o d a t i o n
Please read these terms and conditions carefully. When you make a booking, you accept on behalf of
your party the terms of these booking conditions. It is your responsibility to ensure that all the details
on your confirmation documents are correct and to bring to our attention any errors or discrepancies
within 48 hours of your booking.
BOOKINGS AND QUOTES
Bookings can be made online at https://www.villariad.com.au or by calling Villa Riad on +61 493 636605. Reservations are subject to availability and seasonal tariffs. Quotes are valid for 24 hours only. Any
quote given is an estimate only of price and subject to a written confirmation of booking. You are
agreeable to pay the rate for each night’s stay and any additional charges up until your departure time.
The accommodation must be occupied by the person named in the booking for the period stated on
the booking confirmation.
PAYMENT POLICY
50% deposit (non-refundable after 30 days) is payable upon booking and full payment is required 30
days prior to arrival. If payment is not received by the due date, Villa Riad reserves the right to cancel
the booking and withhold deposit.
PAYMENT OPTIONS
Payments are accepted by credit cards, Visa, MasterCard or AMEX. All payments are only accepted in
AUS dollars. All credit card payments incur a 1.8% fee. Payments can be accepted via direct deposit.
RATES & CHARGES
Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST
where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written
advice on confirmation of the booking. All credit card payments will incur a 1.5% surcharge. Minimum
length of stay restrictions applies to certain rates during special event periods. The price of your
accommodation cannot be guaranteed until the deposit is received or if booking online full payment is
required at the time of booking.
STANDARD CANCELLATION & CHARGES
50% deposit (non-refundable after 30 days) is payable upon booking and full payment is required 30
days prior to arrival.
All credit card charges will incur a 1.5% surcharge.
If cancelled or modified more than 30 days after booking, the 50% deposit will be forfeited. If cancelled
or modified within 30 days of booking, the deposit will be refunded, less $800 administrative costs.
If cancelled or modified 14 days prior to arrival the full tariff is non-refundable.
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TRAVEL INSURANCE
Would you like to protect this booking with Cancellation Cover? We are a small family-run property
and cancellations can affect us hugely.
We strongly recommend you purchase comprehensive travel insurance at the time of booking. We
suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in
the event the travel is cancelled; loss or damage to personal baggage and loss of money and medical
expenses.
PHOTOSHOOTS
No photoshoots unless prior approval has been confirmed with Villa Riad Management.

NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked,
unless prior approval is sought and given by management. The use of extra beds other than the
number booked will attract an additional tariff. Any persons exceeding the maximum occupancy of the
property will be considered trespassers and will be evicted.
CHECK IN & CHECK OUT
Standard check in time is 3.00 pm on the day of arrival and the room is to be vacated by 11.00 am on
the day of departure. An additional fee may be charged if you do not check out by 11.00 am. Early
arrivals and late check outs are at the discretion of Management and must be requested at the time of
booking.
DAMAGES
We reserve the right to charge the lead guest for any damages caused through the course of a
booking by any member of the booking party. This includes breakages, spillages, stains, damage to
furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in
order to minimise damage and associated costs.
SMOKING
Smoking inside any rooms is STRICTLY PROHIBITED. If there is any evidence of smoking inside rooms,
you will be charged an additional $500 for a specialised clean to eliminate odours. Please ensure
doors and windows are closed if smoking near rooms
PETS
NO pets are permitted.
PERSONAL BELONGINGS
You acknowledge that we do not cover your personal belongings under our insurance policy and
therefore take no responsibility for any loss or damage of the occupant’s personal property left on the
premises and agree that you will not make any claim against us for any damages or loss to your
personal belongings regardless of how or where the loss or damage occurred.
LOST PROPERTY
Should we recover your lost property we request that you please send a paid self-addressed envelope
so we can post it back to you. Note, we only hold items for 3 months. After that period items will either
be donated or disposed of.
CAR PARKING
Allocated parking is provided for guests only. Villa Riad is not liable for any loss or damage to a vehicle
nor to any property or effects of any persons using the car park, nor for any personal injury suffered by
them howsoever caused whether from negligence of Villa Riad.
TRAVEL INSURANCE
We highly recommend you purchase comprehensive travel insurance at time of booking. We suggest
that the policy should include, but not be limited to, the reimbursement of any monies paid in the
event the travel is cancelled; loss or damage to personal baggage and loss of money and medical
expenses.
BEHAVIOUR
Parties or gatherings are strictly prohibited unless prior arrangements have been made with
Management. Disturbance to other Villa Riad guests and neighbours including excessive noise and
music is prohibited and may result in eviction without refund. If a noise complaint is received a first
warning will be given, if a second complaint is received this will result in immediate eviction with no
refund.
SWIMMING POOL POLICIES
• NO Glass (if glass gets in the pool, you will be charged for the cost to empty and refill pool)
• We can supply acrylic glassware for use in the pool area.
• All pool areas are exclusively for registered hotel guests only.
• There is no lifeguard on duty swimming is at your own risk.
• Children under the age of 12 must be accompanied by an adult AT ALL TIMES.
• NO smoking or e-cigarettes allowed in the pool area.
• For health and safety, swim nappies are required for children under 3. Parents will be liable
should the pool be forced to close and be drained due to negligence in supplying proper
nappies to prevent pool accidents.
• Diving is not permitted as the pool depth varies.
• No outside pool floats are permitted. We have a selection of chairs, lounges & day beds for you
to relax in.
• Think safely, no rough play, diving, running, or pushing at the pool.
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• Any injuries should be reported immediately to Villa Riad reception.
• Use the bathrooms provided, not the pool. There is a nearby amenities block including a hot
shower for rinsing off.
• Villa Riad reserves the right to refuse access & service to the pool area.
• Guests must comply with all pool policies. Violations could result in being asked to leave the
pool area or Villa Riad premises.
BREAKAGES AND DAMAGES
Damages or breakages of furniture or furnishings must be reported to Management immediately.
Breakages or damages to the property and all communal or external areas that are caused by any
guest and/or a guest’s visitor will be charged and recouped IN FULL from the guest’s credit card or
deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement
of items removed from the accommodation will be charged to the guest’s credit card. Furniture,
fixtures and fittings are not to be altered or moved between rooms or properties. There will be a
charge incurred if furniture is not returned to its original location.

COMMERCIAL USE
The property is not to be used for commercial use.
LIABILITIES
You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and
disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which
are beyond our control and agree not to make any claim in relation thereto.
NO TENANCY
You agree that regardless of your length of stay in there is no tenancy or other rights created under
any Landlord and Tenant laws and there are no such laws that apply to your stay.
CHANGES BEYOND OUR CONTROL
Compensation will not apply if a significant change is made for reasons beyond our control. These
include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and
nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by
an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes
and other actual or potential severe weather conditions, act of government or public authorities or
other circumstances amounting to force majeure and/or Acts of God.
BREACH OF TERMS AND CONDITIONS
You agree that should you or your guests breach any of the terms and conditions:
• You will pay us the total loss or damage that we suffer as a result of that breach and hereby
authorise us to debit your credit card or apply your refundable deposit in payment of that loss
or damage and we may evict you and your guests without notice.